Refund policy
Pine & Pebble Return & Refund Policy
At Pine & Pebble, we want every order to arrive exactly as expected. Because some of our products are made to order or fulfilled specifically for each customer, we do not accept returns, exchanges, or refunds for buyer-related mistakes or changes of mind.
Eligible Returns, Replacements & Refunds
If your order arrives with a verified manufacturing, printing, fulfillment, or shipping-related issue, please contact Pine & Pebble within 7 days of delivery.
Eligible issues may include:
- An item that arrives damaged
- A manufacturing defect
- A printing or embroidery defect
- A misprinted or incorrectly produced design
- Receiving the wrong product
- Receiving the wrong size or color when it differs from what was ordered
- Missing items from an order
- Other verified errors caused during production or fulfillment
To submit a claim, email pineandpebblegolf@gmail.com, and please provide your order number, a description of the issue, and clear photos showing the problem.
Once the issue has been reviewed and approved, Pine & Pebble may provide a replacement, refund, or other appropriate resolution depending on the circumstances.
Non-Returnable & Non-Refundable Orders
We do not accept returns, exchanges, or refunds when the correct product was produced and delivered according to the customer’s original order.
This includes:
- Ordering the wrong size
- Ordering the wrong color
- Selecting the wrong product or product variation
- Ordering the wrong quantity
- Changing your mind after placing an order
- Deciding you no longer want or like the item
- An item not fitting when the size received matches the size ordered
- Incorrect selections or information entered by the customer during checkout
- Items that have been worn, washed, altered, stained, damaged, or otherwise used after delivery
Customers are responsible for reviewing all product details, sizing information, colors, quantities, shipping information, and order details before completing their purchase.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Pine & Pebble is not responsible for orders that are delayed, returned, misdelivered, or lost due to an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.
Made-to-Order & Fulfilled Products
Some Pine & Pebble products are produced or fulfilled specifically after an order is placed.
Because production may begin shortly after an order is submitted, orders generally cannot be changed or canceled once they have entered production or fulfillment.
Please carefully review your order before completing checkout.
How to Report a Problem
If you believe your item qualifies for a replacement or refund, contact Pine & Pebble within 7 days of delivery.
Please include:
- Your order number
- The name of the affected item
- A description of the problem
- Clear photos showing the defect, damage, incorrect item, or other issue
Do not send an item back without first contacting Pine & Pebble and receiving return instructions.
Unauthorized returns may not be accepted.
Return Shipping
If Pine & Pebble determines that an approved return is necessary because of a verified manufacturing, fulfillment, or shipping error, return instructions will be provided.
Customers should not independently return products to a manufacturer, supplier, fulfillment partner, or address shown on the original shipment.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error for which Pine & Pebble or its fulfillment partner is responsible.
Final Decision
All return, replacement, and refund requests are reviewed individually. Pine & Pebble reserves the right to deny claims that do not meet the requirements of this policy, including claims involving customer ordering errors, normal wear and tear, or damage occurring after delivery.
Our goal is to make legitimate problems right while maintaining a fair policy for products that are made and fulfilled specifically for each order.